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Topic: An email to Voodoo Computers
Dr. Gee
Say it Loud, Say it Plowed!
posted 07-21-2002 02:01:16 AM
"When i sent my computer in to get serviced a couple months ago it came back fine and worked. For about two days. Since then, it's been a US$3700 paper wieght.

If it wasn't for the fact that on monday (mabey) the computer might work again for the first time in almost two months and the fact that, unlike other computer manufactorers i have dealt with, your customer service and tech support has always been polite and helpful despite many hidrances, i would have thrown my hands into the air and given up a long time ago.

Alex Uzdavines"

this actually relived a lot of stress for me. and if it doesn't work after i connect the new power spliter, i'm going to raise hell and high-water.

Azizza
VANDERSHANKED
posted 07-21-2002 02:06:52 AM
A dell or Gateway would have been fixed or replaced withing the first couple days

(Yes this is a Joke with a touch of truth!! take it as such)

"Pacifism is a privilege of the protected"
Densetsu
NOT DRYSART
posted 07-21-2002 02:14:23 AM
You ran that through a spell check before sending it, right?
I was in the Virgin Islands once. I met a girl, we ate lobster, drank piña coladas. At sunset, we made love like sea otters. That was a pretty good day. Why couldn't I get that day over, and over?
Dr. Gee
Say it Loud, Say it Plowed!
posted 07-21-2002 02:18:33 AM
no actually, it's too late and i'm too pissed to care.
Maradon!
posted 07-21-2002 02:45:04 AM
quote:
How.... Azizza.... uughhhhhh:
A dell or Gateway would have been fixed or replaced withing the first couple days

ROFL!!

The funniest part is I do believe you were serious

Azizza
VANDERSHANKED
posted 07-21-2002 03:08:20 AM
quote:
Maradön² spewed forth this undeniable truth:
ROFL!!

The funniest part is I do believe you were serious


Hey both companies have done it for me. 24 - 48 hour turn around on parts. Replacement systems within about 4-5 business days. I don't remember the exact time on the complete system replacements though. so it may have been a bit over 5. It wasn't anything like weeks though.

"Pacifism is a privilege of the protected"
Dr. Gee
Say it Loud, Say it Plowed!
posted 07-21-2002 05:25:30 AM
quote:
Maradön² had this to say about Tron:
ROFL!!

The funniest part is I do believe you were serious


ya, when i read that i subconsciously went *coughcoughbullcoughcough*

the scary thing is that i'm alone and i said it outloud h3lp m3?

Nicole
The hip-hop-happiest bunny in all of marshmallow woods
posted 07-21-2002 06:37:22 AM
I do that alot.

When I'm not alone, too.

Kinda freaks out people when they hear sudden randomly vocalized things.

Oh, and if shit dosen't go your way, just stick fireworks in it and let the thing go out with a bang.



I just spent
my last cent
purchasing this poverty.

Mortious
Gluttonous Overlard
posted 07-21-2002 08:26:41 AM
This is why I build my own. Local part shop and their "instant replacement policy" = love.
Il Buono
You see, in this world there's two kinds of people, my friend.
posted 07-21-2002 08:28:30 AM
Is this where half the board screams "WE TOLD YOU SO!" about Voodoo Computers?
"Those with loaded guns, and those who dig. You dig."
Mortious
Gluttonous Overlard
posted 07-21-2002 08:33:12 AM
quote:
D© had this to say:
Is this where half the board screams "WE TOLD YOU SO!" about Voodoo Computers?

A company that gets it right, every single time it does something, is an impossibility due to that wonderful thing we call human error.

Dr. Gee
Say it Loud, Say it Plowed!
posted 07-21-2002 04:54:20 PM
see, the thing is (and don't like, flip the fuck out and die or anything) i DON'T ACTUALLY KNOW ENOUGH ABOUT COMPUTERS TO BUILD/FIX THEM

so please, when saying, "OMG 1 t0ld u 2 bu1ld y4s3lf!@@OI!$&!(&@!!!~!!!!!!~~!!~!~~~~!" realize that i don't give a fuck.

Mr. Wilams
Pancake
posted 07-21-2002 04:57:53 PM
Wow, sucks to be you, then. Because, I mean, it's not like it's that hard. Intimidating maybe, but all of the plugs will only go one place, and instruction manuals will provide at least a little visual aid.
Dr. Gee
Say it Loud, Say it Plowed!
posted 07-21-2002 05:03:31 PM
you see, the big problem comes with the second part about fixing them.
Lyinar Ka`Bael
Are you looking at my pine tree again?
posted 07-21-2002 05:19:30 PM
Gee, that shouldn't hold you back or make you think you can't do it.

I taught myself, from guides I found online, books in the library and Building a Computer for Dummies.


Lyinar Ka`Bael, Piney Fresh Druidess - Luclin

Il Buono
You see, in this world there's two kinds of people, my friend.
posted 07-21-2002 05:48:36 PM
quote:
Geeorn thought about the meaning of life:
you see, the big problem comes with the second part about fixing them.

That's usually just RMAing the fucked up hardware back to the manufacturer.

"Those with loaded guns, and those who dig. You dig."
Maradon!
posted 07-21-2002 07:18:15 PM
See, the reason your statement brought on a chuckle is that

a) Gateway and Dell RMA through the mail just like every other vendor (except the part you get back will likely be a part that someone else RMA'd and they refurbished, but since they're likely selling you refurbished parts at higher-than-new prices to begin with I guess that's a moot point)

b) Independent vendors have RMA departments that are just as good if not better.

c) Gateway/Dell RMA's will, on occasion, also take forever. I know this from personal experience.

ArchAngel
Not a girl, never will be, no matter how much you may hear differently
posted 07-21-2002 09:28:39 PM
quote:
Geeorn probably says this to all the girls:
you see, the big problem comes with the second part about fixing them.

Y'know... if you got the parts just bring it over to my place and me and dad'll have it up and running like a dream in no time flat (well, ok, maybe a day or two... but still...).

We won't even charge you.

Edit: You could probably even get your cousin to do it... assuming he remembers anything he learned in that hellish class.

[ 07-21-2002: Message edited by: ArchAngel ]

"What power would hell have if those imprisoned there could not dream of heaven?" -Dream, Sandman
"When the first living thing existed, I was there waiting. When the last living thing dies, my job will be finished. I'll put the chairs on the tables, turn out the lights, and lock the universe behind me as I leave." -Death, Sandman
"Things need not have happened to be true. Tales and dreams are the shadow truths that will endure when mere facts are dust and ashes, and forgot." Dream, Sandman
Full sigpic image
Dr. Gee
Say it Loud, Say it Plowed!
posted 07-21-2002 11:41:51 PM
actually my normal computer guru of a friend has been in Bali for the past month or two. so i haven't had the fount of advise that i normally do.
Rowyl
Pancake
posted 07-21-2002 11:53:28 PM
quote:
Maradön² had this to say about Duck Tales:
See, the reason your statement brought on a chuckle is that

a) Gateway and Dell RMA through the mail just like every other vendor (except the part you get back will likely be a part that someone else RMA'd and they refurbished, but since they're likely selling you refurbished parts at higher-than-new prices to begin with I guess that's a moot point)

b) Independent vendors have RMA departments that are just as good if not better.

c) Gateway/Dell RMA's will, on occasion, also take forever. I know this from personal experience.


Actually, when you buy a Dell you can choose to pay a little more and get the higher service plan that includes having them send a person to your home or office sometimes even on the same day, but usually within 24 hours. They diagnose and repair on the spot usually. I've known people that have used this and it is nice if you don't know crap about the insides, or don't trust yourself messing with them.

Dell actually makes a good product if you don't by the cheapest lowend home crap. Most companies I have worked for or been to use Dells almost exclusively. Two of the 3 machines I have are Dells (the 3rd is a box Intel gave me with a prerelease northwood so I could test our code on it).

Of course, at home all of my machines are built by me using parts I got from local stores or online. I dunno why, but I am up to 10 machines now, heh... I just keep going and buying new parts to get the latest stuff...

-Rowyl
Azizza
VANDERSHANKED
posted 07-21-2002 11:59:07 PM
quote:
Rowyl wrote this then went back to looking for porn:
Actually, when you buy a Dell you can choose to pay a little more and get the higher service plan that includes having them send a person to your home or office sometimes even on the same day, but usually within 24 hours. They diagnose and repair on the spot usually. I've known people that have used this and it is nice if you don't know crap about the insides, or don't trust yourself messing with them.

Dell actually makes a good product if you don't by the cheapest lowend home crap. Most companies I have worked for or been to use Dells almost exclusively. Two of the 3 machines I have are Dells (the 3rd is a box Intel gave me with a prerelease northwood so I could test our code on it).

Of course, at home all of my machines are built by me using parts I got from local stores or online. I dunno why, but I am up to 10 machines now, heh... I just keep going and buying new parts to get the latest stuff...


Now we know where our 12 buck a month goes

They pay you to much my friend

"Pacifism is a privilege of the protected"
Tier the Genius™
Dark Elf Pimp
posted 07-22-2002 12:13:50 AM
My opinion in a nutshell:

Gamers and geeks tend to build their own computers, while others go for prebuilt since they're better known.

My current comp is in-between, tailored to my choices, but I'm regretting I didn't look at all the damn hardware conflicts that could've occured. Next comp I'm building'll probably cost like $4000 worth of pieces, and you can bet I'll spend a week just making sure none of the hardware conflicts!

Rowyl
Pancake
posted 07-22-2002 04:14:03 AM
quote:
Azizza had this to say about the Spice Girls:
Now we know where our 12 buck a month goes

They pay you to much my friend


Nah, I'm just single with little debt. Makes it easy to spend money on computers. I have extra, also, because I don't smoke or drink (like a lot of freaks wasting their money).

That $12.95 a month goes toward a great many things... ISP, maintenance, CS, etc. We don't net that much...

-Rowyl
Maradon!
posted 07-22-2002 05:03:23 AM
quote:
This one time, at Rowyl camp:
That $12.95 a month goes toward a great many things... ISP, maintenance, CS, etc. We don't net that much...

Ah, but of the $4,800,000 in monthy fees, how much goes toward re-designing the necro epic?

Also, how in the world would Dell be able to get a guy and a replacement part out to your house faster than you could get the replacement part?

Online vendors I can understand, but I live about two miles from a reliable hardware vendor

I still say they're overpriced crap. But that's me.

[ 07-22-2002: Message edited by: Maradön² ]

Dr. Gee
Say it Loud, Say it Plowed!
posted 07-23-2002 12:52:19 AM
quote:
Maradön² had this to say about (_|_):
Ah, but of the $4,800,000 in monthy fees, how much goes toward re-designing the necro epic?

GET OUT OF MY THREAD!!

Dr. Gee
Say it Loud, Say it Plowed!
posted 07-23-2002 01:15:01 AM
and as a sidenote, my computer is now incapable of even installing NWN and W3 to even test whether the shit they had me do (run the Disaster Recovery, i swear to god that has yet to fix jack shit. in fact, whenever i run it, things get WORSE.) fixed the problem.
Azizza
VANDERSHANKED
posted 07-23-2002 02:20:21 AM
quote:
Maradön² thought about the meaning of life:
Also, how in the world would Dell be able to get a guy and a replacement part out to your house faster than you could get the replacement part?

Not faster, but at the same speed. They overnight the part to the service center and they call you before noon to set up a time to work on it. Best time I have ever had was from dell. I called in the late afternoon one day about a problem. Ended up being a bad Motherboard in my laptop. This is NOT something I was going to mess with myself. A desktop sure. Laptop, no way in hell.
So the next day about 9AM I get a call from thier service people in the area. (I think it is Bantec) and the guy is at my house by 11:30 or so. We swap some stupid customer stories while he works and he is done within about half an hour.

If you have a reliable parts vendor near you that is great. I don't. The closest I have is Best buy. And frankly I don't like thier parts selection. So lacking a good place locally I go with the next best thing. A company that will have the problem fixed in about the time it would take me to do it myself.

"Pacifism is a privilege of the protected"
All times are US/Eastern
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