I know you all hate me etc. etc., but Cox has no fucking clue it seems and I don't have money for an outside repairman, so any advice would be really appreciated. Thanks.
Also: you may be cheered to know that my cell is apparently broken in that despite letting me browse through menus and whatnot, any attempts at sending out or receiving calls are met with failure, while my dad's phone, on the same plan (family talk) works fine. Yes the bill is up to date. And, despite always putting it away properly, my favorite PS2 controller is fucked. And my brand new laptop (parents got it for me for school, don't have a cow e.e) won't stop crashing, even after Dell had me restore it to factory settings and I've had to reinstall everything from scratch. Overall, it really seems like Technology has it out for me lately.
Luckily we just got a new kitten who is flopped on my leg right now, making bread out of my kneecap. Thank god for kittens or there would be a lot more Columbine incidents, I think. Kait fucked around with this message on 08-21-2007 at 10:30 PM.
"Don't want to sound like a fanboy, but I am with you. I'll buy it for sure, it's just a matter of for how long I will be playing it..."
- Silvast, Battle.net forums
quote:
Asha'man's account was hax0red to write:
Keep yelling at them, threaten to switch ISPs, and actually follow through if they can't fix anything.
Hmm, but they have a monopoly on high speed internet here, so I kind of don't have anyone else to threaten to switch to x.x And uh, I'm spoiled on Cable now, I'd weep if I had to go back to DSL << plus they're our tv provider too so...it'd be complicated.
e.e Dick. I just feel odd putting words in the subject line of a post. I'm a freak like that. Kait fucked around with this message on 08-21-2007 at 10:57 PM.
Except for this:
quote:
Kait said:
I'm a freak
I QFT this.
quote:
Stalwart Steve Model 2000 was programmed to say:
Duck
No, you fool. It's desk. Skaw fucked around with this message on 08-21-2007 at 11:16 PM.
"Don't want to sound like a fanboy, but I am with you. I'll buy it for sure, it's just a matter of for how long I will be playing it..."
- Silvast, Battle.net forums
1) First off, do you have a router, or do you have only one computer connected directly to the cable modem?
If you have a router, turn to page (2), if not, turn to page (3). If you answered yes, turn to page 12.
2) Disconnect the router, and connect your cable modem directly to your computer.
Does your internet still drop randomly? If yes, turn to page (3). If no, turn to page (12).
3) What lights are on your modem? Is there a light labeled "Sync" or "WAN" or "Internet"? Does it start blinking when your connection drops?
If yes, turn to page (4), if no, turn to page (5).
4) Try disconnecting the modem from the COAXIAL cable and taking it to another cable in your house. Does the light we examined in step 3 still start blinking randomly?
If yes, turn to page (6), if no, you will probably have to call an electrician or other cable contractor or even your cable provider to repair that cable outlet. Turn to page (12).
5) Your problem may be the result of a bad modem, or dilapidated old wires, or interference from wireless or high-powered devices like cordless phones or window air conditioners. Turn to page (12).
6) Your problem is probably outside or at the telephone pole somewhere, and your only real solution is to keep calling your cable provider until they get the shit fixed. After a couple calls, it's likely that they'll send out a more skilled technician. Turn to page (12).
7) Your problems are solved! Enjoy your internet and online gaming.
8) This will be an easy fix. Just stop at radio shack and pick up an in-line noise eliminator, and you're good to go.
9) Go outside and see if you can find the gray junction box for your cable. Inside is a dial, turn it to maximum. You're all set!
10) Get a pair of needle nose pliers and see if you can straighten the pin in the center of your coaxial cable leading to the modem. This should certainly fix your issue.
11) Simply move the modem away from all your cordless phones and you should be fine!
12) You are eaten by a manticore. Maradon! fucked around with this message on 08-22-2007 at 12:05 AM.
quote:
x--KaitO-('-'Q) :
Does this mean you know nothing about troubleshooting cable problems, then?
Unlike DSL, there actually isn't much involved with cable service that isn't wholly owned by the cable company and non-user-serviceable.
So, if you're losing sync, there really isn't much to troubleshoot before you have to pick up the phone and bitch.
quote:
Maradon! thought about the meaning of life:
Given that techs have come out to your house, I am going to assume that this is a sync issue and not anything related to your computer or a router or something.1) First off, do you have a router, or do you have only one computer connected directly to the cable modem?
Yes, but even when I plug the cable straight into the computer, it still keeps crashing. All the lights on the modem are going out, so I know there's a problem before it ever goes into the router.
If you have a router, turn to page (2), if not, turn to page (3). If you answered yes, turn to page 12.
2) Disconnect the router, and connect your cable modem directly to your computer.
See above.
Does your internet still drop randomly? If yes, turn to page (3). If no, turn to page (12).
3) What lights are on your modem? Is there a light labeled "Sync" or "WAN" or "Internet"? Does it start blinking when your connection drops?
No, but there's 'online' which I think is the same thing, and it doesn't blink when it dies...it just goes off, all the lights do, then they slowly come on again one by one.If yes, turn to page (4), if no, turn to page (5).
4) Try disconnecting the modem from the COAXIAL cable and taking it to another cable in your house. Does the light we examined in step 3 still start blinking randomly?
The...huh? you mean taking the modem downstairs before any splits to see if it works? ...Have to move some serious furniture out of the way...and I doubt that's it, but eh...
If yes, turn to page (6), if no, you will probably have to call an electrician or other cable contractor or even your cable provider to repair that cable outlet. Turn to page (12).
5) Your problem may be the result of a bad modem, or dilapidated old wires, or interference from wireless or high-powered devices like cordless phones or window air conditioners. Turn to page (12).
That's what I suggested, but they seem to think that all new products work perfectly, always. I could lie and tell them I kick the modem around, but then they might make me pay for a new one.
6) Your problem is probably outside or at the telephone pole somewhere, and your only real solution is to keep calling your cable provider until they get the shit fixed. After a couple calls, it's likely that they'll send out a more skilled technician. Turn to page (12).
But I'm tired of being bitchy, and their phone service makes me go through a half hour of automatic messages before I ever get to a live person x.x *whine*
7) Your problems are solved! Enjoy your internet and online gaming.
8) This will be an easy fix. Just stop at radio shack and pick up an in-line noise eliminator, and you're good to go.
A wha...
9) Go outside and see if you can find the gray junction box for your cable. Inside is a dial, turn it to maximum. You're all set!
Uhm, is that illegal? <<
10) Get a pair of needle nose pliers and see if you can straighten the pin in the center of your coaxial cable leading to the modem. This should certainly fix your issue.
It is straight, it's almost brand new.
11) Simply move the modem away from all your cordless phones and you should be fine!
We don't have any.
12) You are eaten by a manticore.
Ow.
If you did actually move it, either your modem's a piece of shit or your wires are shit. Either way, prepare to get fucked by Cox.
quote:
Alidane wrote this stupid crap:
So wait, did you move your modem downstairs or not? It seems like Maradon gave you some sound advice and you ignored it.If you did actually move it, either your modem's a piece of shit or your wires are shit. Either way, prepare to get fucked by Cox.
Uhm, I haven't YET, because it's late and I'm effing tired. I'm not ignoring it, I'm just waiting until the morning. I have to find an end to the cord anyway, unless he means, like, cutting into the actual wire. That I really don't want to do...in case I royally screw it up and Cox refuses to help me.
As for shitty hardware, Cox made all the shots on that. They didn't really give us a choice. It's all (supposedly) new, though.
If all the lights on your modem are going out, I'm going to say that it seems like a power failure in your modem.
I'd still try hooking it up to a different coaxial cable but it sounds like you'll have to call support and tell them exactly what your modem is doing.
sigpic courtesy of This Guy, original modified by me
quote:Try switching to a different power outlet too. If the outlet has a problem, the cable modem would lose power. Check the cable modem's power wire for frayed spots, and make sure the wires aren't exposed near the end connnectors. (You might as well make sure the coaxial isn't frayed either, but if the power light goes out on the cable modem, then you can be pretty sure it's losing power.)
Ninety-nine bottles of Maradon! on the wall, ninety-nine bottles of Maradon!...
If all the lights on your modem are going out, I'm going to say that it seems like a power failure in your modem.I'd still try hooking it up to a different coaxial cable but it sounds like you'll have to call support and tell them exactly what your modem is doing.
I am extremely offended.
Under capitalism, man exploits man. Under communism, it's just the opposite. - John Kenneth Galbraith
Get it? Hahahaha.
Yes.
quote:
Maradon! probably says this to all the girls:
12) You are eaten by a manticore.
) and I've had alot more help from the top level guys than the base level techs, iow, tell the bottom level guy to cram it and speak to a near top level tech.Thanks for all your help. I'm pleasantly surprised by it and really do appreciate it.
--Satan, quoted by John Milton
