so one my co-worker orders some ram. they bill his roomate. he calls them up and tells them they billed the wrong person. he was on the phone for about half an hour and they can't understand his simple problem. I hear him saying gems like "No, I don't want a change of address form. You billed the wrong person. You were supposed to bill me. You billed my roomate." He even gave them his soc #. It was actully kinda funny to listen to.
So my question is, what the hell is wrong with these people? I can get them thinking my broken fan is a software problem, or trying to bait and switch another co-worker with an inferior videocard, or any of the other shady shit they pull, but this just astounds me. How is "You billed my romate something i ordered. You were supposed to bill me, you billed the wrong person." confusing?
Some people are too dumb to be allowed to live.
Thinking about your posts
(and billing you for it) since 2001
Maybe its just Gyd and I.
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Just to be a jerk, I would like to take this opportunity to point out that in 8 years of owning dells I have never had a problem with ther service, and I've used it numerous times.
Reynar fucked around with this message on 10-20-2004 at 10:34 AM.
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diadem enlisted the help of an infinite number of monkeys to write:
don't suppose you have any magic numbers we can call where people speak english then?
Call the business suport line or say you're a small business when you call. Magically your call ends up in America instead of india. Go figure.
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Blindy. had this to say about Matthew Broderick:
Call the business suport line or say you're a small business when you call. Magically your call ends up in America instead of india. Go figure.
er... oh. thanks.
When it arrived, it had so much crap on it I just had to reformat the thing. Easy enough, but when I reload it, the wireless card and the video card fail to work. The drivers on the CD that dell sent me won't even find the hardware.
So, I email at first. I get a first email back which is basically 10 things to try, including TAKING THE RAM OUT OF A LAPTOP. So I do everything but that, none of it works and I email them back. They send me the same email again. So I give up on that and start driver shopping.
I found drivers, since by this point I figured out the drivers dell sent on my CD were not correct. I went on the webchat to talk to the dell guy though and said, "Should I try these drivers?" Of course he said no. Well after 1 hour for the video card and 1 hour for the wireless card, he suggests I download the drivers I already have that he told me not to install 
Basically, I don't think their tech support is all that great. Friendly and available sure, but great? No. When I help folks I try for the simplest thing, like drivers before I tell them to jack their computer open and rip the ram out
Ferrel!
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Blindy. thought this was the Ricky Martin Fan Club Forum and wrote:
Call the business suport line or say you're a small business when you call. Magically your call ends up in America instead of india. Go figure.
You beat me to it. I've used this tactic many times, and they've never seemed to care, or to call my bluff on it.
I think that Dell figures once you're talking with the tech, they may as well just solve the problem to get you outta the queue.
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ACES! Another post by Ferrel:
In general I'm pretty happy with Dell, I've got to say though, that with my laptop they were rediculous.When it arrived, it had so much crap on it I just had to reformat the thing. Easy enough, but when I reload it, the wireless card and the video card fail to work. The drivers on the CD that dell sent me won't even find the hardware.
So, I email at first. I get a first email back which is basically 10 things to try, including TAKING THE RAM OUT OF A LAPTOP. So I do everything but that, none of it works and I email them back. They send me the same email again. So I give up on that and start driver shopping.
I found drivers, since by this point I figured out the drivers dell sent on my CD were not correct. I went on the webchat to talk to the dell guy though and said, "Should I try these drivers?" Of course he said no. Well after 1 hour for the video card and 1 hour for the wireless card, he suggests I download the drivers I already have that he told me not to install
Basically, I don't think their tech support is all that great. Friendly and available sure, but great? No. When I help folks I try for the simplest thing, like drivers before I tell them to jack their computer open and rip the ram out
http://support.dell.com - should have had a list of all possible drivers for your laptop (just punch in your service tag # on the laptop). If none of them work, then they sent you incorrect hardware with your order and they goofed up big time.
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Blindy. had this to say about Tron:
Call the business suport line or say you're a small business when you call. Magically your call ends up in America instead of india. Go figure.
Nope. Here we're not only a small business, we're a liscensed Dell reseller, but never the less I have to jump through more hoops with Dell in trying to RMA things than any other manufacturer I've ever dealt with, and even then the things we get from a warranty exchange are more frequently DOA than any other manufacturer I deal with. Andrew, the guy who did RMA's before me and trained me on the job before leaving, advised me to check all 15 of our vendors for a part before going to Dell as a last resort.
All the techs here - MCSE holders, some who've been in the industry 20+ years - agree that Dell isn't a bad product, but their support is abysmal.
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Reynar said this about your mom:
http://support.dell.com - should have had a list of all possible drivers for your laptop (just punch in your service tag # on the laptop). If none of them work, then they sent you incorrect hardware with your order and they goofed up big time.
Oh I know 
my point was more along these lines. Those drivers were not put on my CD and the tech support people sent me there as an absolute last resort after making me do silly things. I found them on my own there hours before tech support did!
Ferrel!
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Maradon! had this to say about Reading Rainbow:
All the techs here - MCSE holders,
Translation: they can read a book
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Maradon! stopped staring at Deedlit long enough to write:
Nope. Here we're not only a small business, we're a liscensed Dell reseller, but never the less I have to jump through more hoops with Dell in trying to RMA things than any other manufacturer I've ever dealt with, and even then the things we get from a warranty exchange are more frequently DOA than any other manufacturer I deal with. Andrew, the guy who did RMA's before me and trained me on the job before leaving, advised me to check all 15 of our vendors for a part before going to Dell as a last resort.All the techs here - MCSE holders, some who've been in the industry 20+ years - agree that Dell isn't a bad product, but their support is abysmal.
I didn't say the support would be better, just that it would be from an American. However my expirences with dell have been the exact opposite. we had a sales rep on a trip to a conferance when both the laptop batteries on his machine died. I called up dell, they over-nighted new batteries out to him at his hotel.
Awesome service. You should see the hoops they've jumped though for us on server issues as well. We're an all dell shop here.
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Blindy. had this to say about Jimmy Carter:
I didn't say the support would be better, just that it would be from an American. However my expirences with dell have been the exact opposite. we had a sales rep on a trip to a conferance when both the laptop batteries on his machine died. I called up dell, they over-nighted new batteries out to him at his hotel.Awesome service. You should see the hoops they've jumped though for us on server issues as well. We're an all dell shop here.
Same for us, we always get parts in a timely manner.
Our personal business rep always keeps in close contact with us, and sends us e-mails whenever we have ordered something to make sure it got there when it was supposed to.
What I have found is that if you're a corporate account, Dell will bend over backwards to keep you happy. If you're a solo user...not so much, but they've been consistantly good in both areas for me.
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Reynar had this to say about (_|_):
Translation: they can read a book
That's how I got mine.
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diadem got all f'ed up on Angel Dust and wrote:
in this case.. why even HAVE an indian branch if they do nothing but piss people off?
It's cheaper that way.
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Reynar had this to say about the Spice Girls:
Translation: they can read a book
Way to ignore everything except the irrelevant part of my post.
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Maradon! had this to say about Reading Rainbow:
Way to ignore everything except the irrelevant part of my post.
Translation: He can't read a post.
hehe
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Maradon! had this to say about Robocop:
Way to ignore everything except the irrelevant part of my post.
I found it amusing how you were implying that having a MCSE makes someone at all qualified
The rest simply didn't interest me.
