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Author
Topic: Help... me...
Mortious
Gluttonous Overlard
posted 08-22-2003 08:49:15 AM
Finished tech support training today. Went "live" an hour ago.

......

Someone please kill me. How can people possibly be this stupid? If your card is expired then it's OBVIOUSLY NOT PAYING YOUR FRICKIN' BILL, CHANGE IT YOU GOD DAMN ASSMUNCH.

Alleria Qui'farush
Chica!
posted 08-22-2003 08:51:49 AM
Ah... The wonderful world of idiots. Hands Mortious a gun. Help yourself, just tell me when you're done.
Caanis Lupus
Rub me?
posted 08-22-2003 09:38:17 AM
Be prepared for misnaming and people getting upset that you can't read their minds and magically make their lightning fried equipment work...
Sentow, Maybe
Pancake
posted 08-22-2003 11:18:28 AM
Just whistle while you work.
Once more into the breach, my friends, once more. We'll close the wall with our dead. In peace, nothing so becomes a man as modesty and humility, but when the blast of war blows in our ears, then imitate the action of the tiger, summon up the blood, disguise fair nature with rage and lend the eye a terrible aspect.
Zaza
I don't give a damn.
posted 08-22-2003 11:39:14 AM
I've been working ISP tech support for a week now, and I've only had one call from a person that wasn't at least acceptably courteous and intelligent.

Am I cursed or something?

Mightion Defensor
posted 08-22-2003 12:04:55 PM
You can be punished for not being cheerful.

Welcome to the Jungle. We got fun and games.

Mightion Defensor
posted 08-22-2003 12:06:40 PM
quote:
Zaza had this to say about Knight Rider:
I've been working ISP tech support for a week now, and I've only had one call from a person that wasn't at least acceptably courteous and intelligent.

Am I cursed or something?


No. You're a tech support agent who's only taken one call.

Random Insanity Generator
Condom Ninja El Supremo
posted 08-22-2003 12:10:19 PM
Welcome to my hell Mort. Here's your cubical, headset and a jar to keep what's left of your sanity in.
* NullDevice kicks the server. "Floggings will continue until processing power improves!"
-----------------------------------
"That was black magic, and it was easy to use. Easy and fun. Like Legos." -- Harry Dresden
-----------------------------------
That's what playing Ragnarok Online taught me: There's no problem in the universe that can't be resolved by the proper application of daggers to faces.
Mortious
Gluttonous Overlard
posted 08-22-2003 12:34:55 PM
Well, that was fun...

Accents can got to hell and die. HELL. AND. DIE.

I don't work in a cubical, RIG. It's a new-age office and I work in a.. er.. "pod".

Blindy
Roll for initiative, Monkey Boy!
posted 08-22-2003 12:39:06 PM
Stay away from the porn sites, 'cause... they check.
On a plane ride, the more it shakes,
The more I have to let go.
Ryuujin
posted 08-22-2003 12:55:07 PM
I thought you'd be use to evil by now, Mort?

Zaza
I don't give a damn.
posted 08-22-2003 01:14:22 PM
quote:
Mightion Defensor obviously shouldn't have said:
No. You're a tech support agent who's only taken one call.

Nope.

I dunno. Maybe I've just been lucky.

Vorbis
Vend-A-Goat
posted 08-22-2003 02:51:47 PM
quote:
Mortious got all f'ed up on Angel Dust and wrote:
Well, that was fun...

Accents can got to hell and die. HELL. AND. DIE.

I don't work in a cubical, RIG. It's a new-age office and I work in a.. er.. "pod".


Welsh?

Azizza
VANDERSHANKED
posted 08-22-2003 03:02:55 PM
quote:
Kahuna Ryuu spewed forth this undeniable truth:
I thought you'd be use to evil by now, Mort?


There is evil and then there is doing tech support.
Mort is evil. Tech support would make Stalin cry.

"Pacifism is a privilege of the protected"
Mortious
Gluttonous Overlard
posted 08-22-2003 03:28:50 PM
quote:
Vorbis had this to say:
Welsh?

Thick african accents are incredibly hard to understand over the phone.

Vorbis
Vend-A-Goat
posted 08-22-2003 03:32:29 PM
quote:
Verily, Mortious doth proclaim:
Thick african accents are incredibly hard to understand over the phone.

The Welsh just scare me.

Maradon!
posted 08-22-2003 03:37:50 PM
quote:
Mortiousing:
Thick african accents are incredibly hard to understand over the phone.

So are indian, jamaican, and southern accents.

A few words of advice:

  • The phrase "Is there anything else I can do for you?" is both courteous and a slap in the face to a customer who wants you to do something for him that you obviously can't.

    "Can't you give me some compensation for the fifteen minutes that I didn't have channel 155?"

    "No. Is there anything else I can do for you?"

  • You will often be the bearer of bad news. You will either learn to relish it, or hate it. I've learned to relish it and am experimenting with ways to express to irrational customers that I do indeed enjoy infuriating them, while at the same time being polite and helpful.

  • If there's nothing to say, don't say anything. After about fifteen seconds of dead air, bust out the old "Is there anything else I can do for you?"
  • Lashanna
    noob
    posted 08-22-2003 04:56:14 PM
    quote:
    Everyone wondered WTF when Zaza wrote:
    I've been working ISP tech support for a week now, and I've only had one call from a person that wasn't at least acceptably courteous and intelligent.

    Am I cursed or something?


    You're Swedish.

    Dad's going to kill you. Really. He is.
    Mortious
    Gluttonous Overlard
    posted 08-22-2003 05:02:11 PM
    quote:
    Lashanna had this to say:
    You're Swedish.

    "Ya, my svedish meatballs are schtuck in za floopy drive."

    Random Insanity Generator
    Condom Ninja El Supremo
    posted 08-22-2003 05:22:25 PM
    quote:
    Mortious had this to say about Knight Rider:
    I don't work in a cubical, RIG. It's a new-age office and I work in a.. er.. "pod".

    You poor poor bastard.... you do know what pods are don't you?

    At least over here in the states they're the half-height "clerical cubicals" assigned to receptionists and shit.

    You're someone's bitch. hehehe

    * NullDevice kicks the server. "Floggings will continue until processing power improves!"
    -----------------------------------
    "That was black magic, and it was easy to use. Easy and fun. Like Legos." -- Harry Dresden
    -----------------------------------
    That's what playing Ragnarok Online taught me: There's no problem in the universe that can't be resolved by the proper application of daggers to faces.
    Mortious
    Gluttonous Overlard
    posted 08-22-2003 05:35:16 PM
    quote:
    Random Insanity Generator wrote this:
    You poor poor bastard.... you do know what pods are don't you?

    At least over here in the states they're the half-height "clerical cubicals" assigned to receptionists and shit.

    You're someone's bitch. hehehe


    Uh... no. :|

    Same name. Totally different thing.

    Suddar
    posted 08-22-2003 05:36:53 PM
    So what is it?
    Mortious
    Gluttonous Overlard
    posted 08-22-2003 05:42:44 PM
    Weird enclosure thingies. Only way I can explain it without getting a picture. Kind of a desk, but not, at the same time.

    Quite comfortable.

    JooJooFlop
    Hungry Hungry Hippo
    posted 08-22-2003 05:46:07 PM
    Ah, so it's one of those open plan offices?
    I don't know how to be sexy. If I catch a girl looking at me and our eyes lock, I panic and open mine wider. Then I lick my lips and rub my genitals. And mouth the words "You're dead."
    Mortious
    Gluttonous Overlard
    posted 08-22-2003 06:00:58 PM
    I don't know what you mean, JooJoo. Explain.

    Anyway, I'm working two 12 hour shifts tomorrow and Sunday. Hooray! In at noon and out at midnight. Hooray! I'm going to be the walking dead in real life, as well as online. Hooray!

    Kill me now and get it over with.

    Random Insanity Generator
    Condom Ninja El Supremo
    posted 08-22-2003 06:17:56 PM
    When I was working for St. Ream (Stream International, a massive call center) I did 4 11 hour days... Sunday, Monday I work, Tuesday, Wedensday I'm off, Thursday Friday I work, Saturday I'm off...

    Was a rather interesting schedual..

    * NullDevice kicks the server. "Floggings will continue until processing power improves!"
    -----------------------------------
    "That was black magic, and it was easy to use. Easy and fun. Like Legos." -- Harry Dresden
    -----------------------------------
    That's what playing Ragnarok Online taught me: There's no problem in the universe that can't be resolved by the proper application of daggers to faces.
    Maradon!
    posted 08-22-2003 07:00:41 PM
    quote:
    Over the mountain, in between the ups and downs, I ran into Random Insanity Generator who doth quote:
    When I was working for St. Ream (Stream International, a massive call center) I did 4 11 hour days... Sunday, Monday I work, Tuesday, Wedensday I'm off, Thursday Friday I work, Saturday I'm off...

    Was a rather interesting schedual..


    I worked that for a while.

    I fucking hated it. Three off days was nice but god DAMN that extra two hours on your work day HURTS.

    Random Insanity Generator
    Condom Ninja El Supremo
    posted 08-22-2003 07:06:16 PM
    quote:
    Maradon! impressed everyone with:
    I worked that for a while.

    I fucking hated it. Three off days was nice but god DAMN that extra two hours on your work day HURTS.


    Yeah... I learned to enjoy my days off... because I didn't do jack shit but work the other days... By the time travel to and from work is over, breakfast, dinner and a bit of time to just relax it's already past bed time.

    * NullDevice kicks the server. "Floggings will continue until processing power improves!"
    -----------------------------------
    "That was black magic, and it was easy to use. Easy and fun. Like Legos." -- Harry Dresden
    -----------------------------------
    That's what playing Ragnarok Online taught me: There's no problem in the universe that can't be resolved by the proper application of daggers to faces.
    Mortious
    Gluttonous Overlard
    posted 08-22-2003 07:07:09 PM
    ... and I appear to be losing my voice due to a chest infection, which was an accidental "gift" from a currently coughing and infected parent.

    Joy.

    Bricktop
    Old and Gay
    posted 08-22-2003 07:11:20 PM
    quote:
    How.... Mortious.... uughhhhhh:
    ... and I appear to be losing my voice due to a chest infection, which was an accidental "gift" from a currently coughing and infected parent.

    Joy.


    I had to work drive thru once with no voice. I had to scream at the top of my lungs just to whisper into the headset.

    A righteous infliction of retribution manifested by an appropriate agent.
    MadCat the 2nd
    Pancake
    posted 08-22-2003 07:33:08 PM
    quote:
    Mortious wrote, obviously thinking too hard:
    Finished tech support training today. Went "live" an hour ago.

    ......

    Someone please kill me. How can people possibly be this stupid? If your card is expired then it's OBVIOUSLY NOT PAYING YOUR FRICKIN' BILL, CHANGE IT YOU GOD DAMN ASSMUNCH.


    It... won't get any better.

    After a few weeks, you will start having very vivid dreams of actually gorily murdering the stupid entities known as customers. After a month, you will, most likely, be ready to commit suicide if you hear a phone ring.

    Welcome to the world of support.

    Remember these two things:

    1) All customers suck. Some just suck more than others.
    2) Down, not across.

    "Too often, we lose sight of life's simple pleasures. Remember, when someone annoys you it takes 42 muscles in your face to frown, but it only takes 4 muscles to extend your arm and bitch-slap that motherfucker upside the head."

    ben(at)netmastering(dot)nl

    JooJooFlop
    Hungry Hungry Hippo
    posted 08-22-2003 07:40:12 PM
    quote:
    Mortious impressed everyone with:
    I don't know what you mean, JooJoo. Explain.

    Open plan = big ass room with nothing but desks and computers.

    I don't know how to be sexy. If I catch a girl looking at me and our eyes lock, I panic and open mine wider. Then I lick my lips and rub my genitals. And mouth the words "You're dead."
    Palador ChibiDragon
    Dismembered
    posted 08-23-2003 12:50:03 AM
    Welcome to Hell Mort. Oh, and that guy with the pointy teeth laughing evilly in the corner? That's not Satan, that's Khyron.

    But seriously, there is a bright side to this. After a few days of this, you're going to come home one day and be prepped to make a RP post that will forever establish your place one of the great evils of the boards. Just do it for your customers. Do it to your customers.

    I believe in the existance of magic, not because I have seen proof of its existance, but because I refuse to live in a world where it does not exist.
    All times are US/Eastern
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