A tip: When a tech support rep says "Unplug it from the power strip and plug it into the wall," it means he's out of ideas. 
And I mean, it's what you should do first. 
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Mightion Defensor had this to say about Tron:
A tip: When a tech support rep says "Unplug it from the power strip and plug it into the wall," it means he's out of ideas.
That's usually the first thing you are asked to do from the tech support for my cable modem. Fair enough, because that solves 95% of my connection loss problems.
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Falaanla Marr obviously shouldn't have said:
They've never asked me to do that. I dont get how moving it from the power strip to a wall power outlet will change anything?
quote:[/QB][/QUOTE]
Everyone wondered WTF when Densetsu wrote:
[QUOTE]Falaanla Marr obviously shouldn't have said:
[qb]They've never asked me to do that. I dont get how moving it from the power strip to a wall power outlet will change anything?
But yeah, the guy's out of ideas.
Remember, tech like talking to other techs when the tech is the customer. We DON'T like it when the tech is calling on BEHALF of the customer.
That's a tip kids, write it down.
Or the buffer got whacked and unplugging it for a minute or two will clear it and solve the problem.
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Delphi Aegis had this to say about Robocop:
I think the "unplug it from the strip and into the wall socket" means yeah, he's out of ideas, save one. Perhaps the line has some interference with it, and that's causing enough trouble with the modem itself, and plugging it into the wall will fix it.Or the buffer got whacked and unplugging it for a minute or two will clear it and solve the problem.
Nah... he'd already had me power cycle it and unplug/replug.
Basically, something got toasty-fried on their end.
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Mightion Defensor had this to say about pies:
Nah... he'd already had me power cycle it and unplug/replug.Basically, something got toasty-fried on their end.
I love it when that happens.
I 
Verizon out here though. I haven't had a SINGLE DSL disruption/blackout for almost two years now.
If it was the phone line the surge supressor in the strip might have blown, which technically is a valid test but should have been done well before this as it's a simple thing to check...
Maybe it's something along those lines (in reverse) for the modem? Probably not, but it MIGHT be it...
No, Really. Bite me.
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Mightion Defensor had this to say about (_|_):
Remember, tech like talking to other techs when the tech is the customer. We DON'T like it when the tech is calling on BEHALF of the customer.
So, like, you don't like it when the customer has someone else call for them in hopes that said person would be more knowledgable or something?
'cus I've called on the behalf of my friend once, because his voice hadn't changed yet and they wouldn't take him seriously the first few times he called despite the fact that he obviously knew what he was talking about.
I don't think they liked it when I had to cover the phone to ask the address.
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And I was all like 'Oh yeah?' and Mightion Defensor was all like:
Because techs calling for a customer usually question everything you do every step of the way. It's annoying as hell.
Eh? I'm the only one in the house that ever deals with tech support, and we always get stuff taken care of quickly. I only ask questions when I need to (you want me to traceroute? what's the command for that again?) and I understand it when they tell me to do something...
I think it works out well...
No, Really. Bite me.
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Delphi Aegis had this to say about Matthew Broderick:
IVerizon out here though. I haven't had a SINGLE DSL disruption/blackout for almost two years now.
<Delphi> *walks his computer a few feet away* Can you hear me now? Good! *wheels his computer a few feet farther away* Can you hear me now? Good! *wheels his computer a few feet farther away, unintentionally pulling the plug out* Can you hear me now? Hello? Can you? Can you hear me? Hello? ... my paladin is so going to kick your ass... [ 04-01-2003: Message edited by: Ja'Deth Issar Ka'bael ]
sigpic courtesy of This Guy, original modified by me
quote:
Ja'Deth Issar Ka'bael said this about your mom:
<Delphi> *walks his computer a few feet away* Can you hear me now? Good! *wheels his computer a few feet farther away* Can you hear me now? Good! *wheels his computer a few feet farther away, unintentionally pulling the plug out* Can you hear me now? Hello? Can you? Can you hear me? Hello? ... my paladin is so going to kick your ass...
I haven't played EQ in weeks.
<DelphPaladin> "Calling my Player...the Evil Master Control Program is messing with me. Can you hear me now?"
sigpic courtesy of This Guy, original modified by me
guy tells a bunch of girls a story about a man who wanders the woods in search of little girls
Verizon guy steps out of the brush and goes, 'Can you hear me now?'
girls scream
Verizon guy goes, 'Gooooooooood.'
It was darkly amusing (briefly) when in the course of trying to fix this, they knocked our phone completely out until around 12:15 today... 
But all is good again... I was never so glad to see the EC homepage.
