Is that SO hard to understand?
Really?
I work at a small, local phone company. We offer an alternative to getting your residential service through Sprint. That means every lowlife that can't get credit through Sprint comes to us. Why? We don't do credit checks.
We are a CLEC. We pay Sprint to use their lines. We basically resell their service because they own all the phone lines in the city.
The boss got a bill from Sprint for $140,000.00 or so this month. He only took in about $30k or so from people paying their bills. So what do you think he did? He had the Billing Department get hardball and disconnect the rest of the jokers that haven't paid their bill. If they are 1 day late and .10 cents overdue, they disconnected them.
So now I get these moronic people that think that having a phone is a RIGHT instead of a priveledge calling me and cussing me out. These mental midgets are driving me MAD!
"my kid is a retarded kid and I have to have my phone.. it's against the law for you to turn off a retarded kid's phone you ignorant bitch"
Oh yeah? It's against the law to write bad checks and not pay your bills for 3 months. Maybe if you didn't smoke so much fucking crack, your kid wouldn't be retarded!
(no I didn't say that.. but omg I wanted to! the bitch was a total crack whore with gang tattoos from prison on her neck!)
That sux Nae hugs
quote:
Verily, The Nae (tm) doth proclaim:
and you won't get disconnected!Is that SO hard to understand?
Really?
I work at a small, local phone company. We offer an alternative to getting your residential service through Sprint. That means every lowlife that can't get credit through Sprint comes to us. Why? We don't do credit checks.
We are a CLEC. We pay Sprint to use their lines. We basically resell their service because they own all the phone lines in the city.
The boss got a bill from Sprint for $140,000.00 or so this month. He only took in about $30k or so from people paying their bills. So what do you think he did? He had the Billing Department get hardball and disconnect the rest of the jokers that haven't paid their bill. If they are 1 day late and .10 cents overdue, they disconnected them.
So now I get these moronic people that think that having a phone is a RIGHT instead of a priveledge calling me and cussing me out. These mental midgets are driving me MAD!
"my kid is a retarded kid and I have to have my phone.. it's against the law for you to turn off a retarded kid's phone you ignorant bitch"
Oh yeah? It's against the law to write bad checks and not pay your bills for 3 months. Maybe if you didn't smoke so much fucking crack, your kid wouldn't be retarded!
(no I didn't say that.. but omg I wanted to! the bitch was a total crack whore with gang tattoos from prison on her neck!)
*attempts to cheer Nae up by doing the Charleston*
Be Happy
and all was good because you just have to say, "That's nice. Pay us and get your service back. <click>"
You'd think they'd make people pay in advance. Seems fair, right?
sigpic courtesy of This Guy, original modified by me
The owner of the company owns several businesses, so he isn't going to be hurt too badly. He just wants these deadbeats to pay.
We used to allow people to be billed for their install + first month of service, but now we require it in advance of service. Which means instead of 30 + new customers a day we get maybe 1 a day.
me = am scared
[edit] Added the word "new". [ 06-20-2002: Message edited by: Ford Prefect ]
there are at least 30 other CLECs in town, but most of them are pre-pay, so it's us against them and the cellphone companies, which cost as much as residential service, except you can take your phone with you everywhere.
our boss is going to advertise again in about 45 days or so, he thinks it will take that long to get these buttheads to pay up
All I'd need would be the go-ahead to respond to confirmed morons with whatever wit or abrasiveness I deemed nesscessary.
You could send them over to a desk. My nameplate would read "Insult Specialist". I'd greet them warmly and say "Hello sir or madam, I am here to explain to you just how stupid you really are."
quote:
The Nae (tm) had this to say about Cuba:
and you won't get disconnected!Is that SO hard to understand?
Really?
I work at a small, local phone company. We offer an alternative to getting your residential service through Sprint. That means every lowlife that can't get credit through Sprint comes to us. Why? We don't do credit checks.
We are a CLEC. We pay Sprint to use their lines. We basically resell their service because they own all the phone lines in the city.
The boss got a bill from Sprint for $140,000.00 or so this month. He only took in about $30k or so from people paying their bills. So what do you think he did? He had the Billing Department get hardball and disconnect the rest of the jokers that haven't paid their bill. If they are 1 day late and .10 cents overdue, they disconnected them.
So now I get these moronic people that think that having a phone is a RIGHT instead of a priveledge calling me and cussing me out. These mental midgets are driving me MAD!
"my kid is a retarded kid and I have to have my phone.. it's against the law for you to turn off a retarded kid's phone you ignorant bitch"
Oh yeah? It's against the law to write bad checks and not pay your bills for 3 months. Maybe if you didn't smoke so much fucking crack, your kid wouldn't be retarded!
(no I didn't say that.. but omg I wanted to! the bitch was a total crack whore with gang tattoos from prison on her neck!)
If they're not paying customers, then you have the right to abuse them right back. 
Get evil. Use witty replies and proceed with hanging up. Least', that's what I'd do.
quote:
How.... Ryuujin the Leezard.... uughhhhhh:
This is why I will never let myself work tech supportThat sux Nae hugs
Which, in turn, means you'll never learn a damn thing. You have to crawl before you can walk.
-Tok
quote:
Maradön² had this to say about Captain Planet:
I would have a field day with these people.All I'd need would be the go-ahead to respond to confirmed morons with whatever wit or abrasiveness I deemed nesscessary.
You could send them over to a desk. My nameplate would read "Insult Specialist". I'd greet them warmly and say "Hello sir or madam, I am here to explain to you just how stupid you really are."
quote:
D©'s unholy Backstreet Boys obsession manifested in:
Ah shit, my mother used the "retarded child" excuse again Nae?
"I never piss on a customer's shoes and tell them it's raining. I piss on their shoes and tell them I'm pissing on thier shoes."
People were abusing this for years. Finally we got fed up with it and started suspending (Temporarily) accounts for it. Getting an account un-suspended was easy, too, change your dial-up username. Not your e-mail, your username. Simple. Company saved 200,000 bucks in 2 weeks with this.
Thing is, people call in, scream at us for suspending their account because THEY BROKE THE RULES, and refuse to change their dial-up username. They yell at us constantly, blame the techs for it, and it was their fault in the first place for doing it. These rules aren't new, they're things we've been after people about for over 2 years... we just didn't get so heavy-handed about it recently.
So like... I know exactly where you're coming from =/
But then again, there'll always be morons in the world. Well.. unless we all become Nazi's and only let superior people breed.
quote:
Khyron had this to say about dark elf butts:
Those being 'you can only log on with 1 PC if you only have 1 account'...
No routers? How do you detect routers?
quote:
Mortious had this to say about Matthew Broderick:
This is why I'll never work on tech support. I have more than the required knowledge, I just can't stand morons.But then again, there'll always be morons in the world. Well.. unless we all become Nazi's and only let superior people breed.
That'd suck.
Now, if all the superior people got together and formed a mighty army, and used the stupid people as a lower working slave-class, THAT would work well.
quote:
Khyron had this to say about Pirotess:
Now, if all the superior people got together and formed a mighty army, and used the stupid people as a lower working slave-class, THAT would work well.
No, that wouldn't work. Most morons are stronger than the average superior person (read: jocks), it'd take too many resources to keep them subdued.
quote:
Maradön² was listening to Cher while typing:
No routers? How do you detect routers?
We don't, so the smarter people can get past it.
Others can't. "Sir, according to this, you had two PC's logged on simultaneously for twelve hours straight."
"Well, yeah, is that a problem?"
"Uh, yes, a very BIG one."
quote:
Verily, Toktuk doth proclaim:
Which, in turn, means you'll never learn a damn thing. You have to crawl before you can walk.-Tok
ya, but phone in tech support is learning to crawl through a big steaming pile of of stupid.
just do the live hardware diagnosis and re-building. you may not learn as quickly, but you get to deal with the people who have problems infinatly better.
actually, i'm thinking of doing this in my neighborhood for a bit of $$$ 
quote:
Khyron stopped beating up furries long enough to write:
We don't, so the smarter people can get past it.Others can't. "Sir, according to this, you had two PC's logged on simultaneously for twelve hours straight."
"Well, yeah, is that a problem?"
"Uh, yes, a very BIG one."
ummm, you validate it when someone signs in/logs on to the network, right...
And if someone's already logged in, why not just have it automatically refuse any new connections on that account??? Prevents people from breaking the rules.
No, Really. Bite me.
quote:
Geeorn had this to say about John Romero:
ya, but phone in tech support is learning to crawl through a big steaming pile of of stupid.just do the live hardware diagnosis and re-building. you may not learn as quickly, but you get to deal with the people who have problems infinatly better.
actually, i'm thinking of doing this in my neighborhood for a bit of $$$
Amazing how your ignorance shines when you open your mouth.
-Tok
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The_Mac had this to say about Punky Brewster:
ummm, you validate it when someone signs in/logs on to the network, right...And if someone's already logged in, why not just have it automatically refuse any new connections on that account??? Prevents people from breaking the rules.
I think it's because of the way we do profiling with bonded ISDN in the RADIUS server. We have to allow it or we won't be able to allow bonded ISDN access with certain accounts and certain ISDN modems that only allows 1 Username/pass for each channel.
I can't say 100% for certain, though.
Another part of it, has to do with the way that RADIUS handles stuck logins. We can track via the stop-bits from the POP numbers, better than by RADIUS verification. So that even if there is a stuck session in RADIUS, we can still allow people to connect and won't get their account suspended as long as the timer from the POP # shows no problems. [ 06-20-2002: Message edited by: Khyron ]
quote:
Nobody really understood why Khyron wrote:
'you can't leave your PC connected to your dial up all day and all night'
That rule is just plain cheesy.
quote:
There was much rejoicing when Pesco said this:
That rule is just plain cheesy.
Standard shit.
NO ISP has a 1:1 Modem:User setup. It's simply not pratical and not possible. Most run like a 1:10, or 1:6 (smaller ISP's). Some of the BIGASS ISP's use like a 1:15 or 1:20 depending on the area and the number of accounts. If I'm hogging up a line for 24 hours a day, that line might as well not exist. That makes the ratio drop and means potentially bad service for customers. If I want to leave my PC dialed in 24/7, then I need to request a static setup. At that point I get a specific number, static IP address and I'm not taking away from their dialup pools.
quote:
We were all impressed when RPC wrote:
Standard shit.NO ISP has a 1:1 Modem:User setup. It's simply not pratical and not possible. Most run like a 1:10, or 1:6 (smaller ISP's). Some of the BIGASS ISP's use like a 1:15 or 1:20 depending on the area and the number of accounts. If I'm hogging up a line for 24 hours a day, that line might as well not exist. That makes the ratio drop and means potentially bad service for customers. If I want to leave my PC dialed in 24/7, then I need to request a static setup. At that point I get a specific number, static IP address and I'm not taking away from their dialup pools.
You are wise, RPC-san.
That's EXACTLY the reason we do it.
We also suspend accounts for one other reason : 5+ hours of idle time a day, every day for 5 days straight. Same reasoning. That's 5 straight hours of someone connected and not using it, tying up lines, causing losses on our end, making us raise prices, making people bitch us out, etc etc etc.
quote:
Check out the big brain on Khyron!
You are wise, RPC-san.That's EXACTLY the reason we do it.
We also suspend accounts for one other reason : 5+ hours of idle time a day, every day for 5 days straight. Same reasoning. That's 5 straight hours of someone connected and not using it, tying up lines, causing losses on our end, making us raise prices, making people bitch us out, etc etc etc.
I've worked at 3 ISP's.... I know the real reasons behind what's going on...
Bad thing is, I may start working at one again in the future... If the deal my roommate's working on goes through I might actually wind up leaving Dallas....
We started temporarily suspending accounts for the reasons cited above.
In 2 weeks... 14 days... we saved ourselves TWO HUNDRED THOUSAND dollars.
That should tell you just how big of a deal this is to us, and these rules ain't gonna go away.
