I kinda chewed them out and am planning on calling their management later today, tho it seems to be a bit much for a lot of wasted time; time I could've used in getting home from work instead of wasting my time trying to buy breakfast from them.... [ 06-17-2002: Message edited by: Kennatsu ]
I'd give management a ring.
quote:
Maradön²'s account was hax0red to write:
They're probably lying so they can sit on thier asses and get paid for it.I'd give management a ring.
Yep.
Hell, if it'd been me, I'd have demanded to see the on-site manager immediately, and asked why they put I sign out if they had no intent to honor it.
But call the HQ of whatever chain it was. Not only will you probably get a free meal for your trouble, but they'll make a little note in their ledger that will get the local manager in trouble some day. 
Some of the local McDonald's around here suck, and my wife's called HQ several times. Always gets a free burger or something for her trouble.
--Satan, quoted by John Milton
When I bitch at people like that, I always bring up how much my time is worth and why I don't like it wasted.
Actually had the cable company in Omaha not only reschedule on short notice, but reimburse me for part of my time because their guys stood me up.
--Satan, quoted by John Milton
It felt gooooooooooooooooooooooood.
quote:This is why you should never use the drive-thru for custom orders. I haven't been through one in roughly 5 years. My mother always gets "plain", I sometimes custom order, and every fastfood chain we've done business with has a 50%-90% error rate with drive-thru orders.
Lady Snoota had this to say about Cuba:
Someone called me a "dipshit" at work today, because his order was messed up and I had to try to fix it. So I slammed the drive thru window on him.It felt gooooooooooooooooooooooood.
A few months ago, a Burger King screwed up my order. I took it back for replacement, and they screwed it up again. Complained to the manager, who spent four minutes talking in Spanish to the people in the back. They still managed to screw it up, but it was close enough to tolerate, so I just ate it. What was the order?
>> Requested cheeseburger w/ pickles, lettuce, catsup.
>> Received hamburger w/ lettuce, tomato, mayo, onions
>> Received cheeseburger w/ lettuce, tomato, mayo, onions
>> Recieved & ate cheeseburger w/ pickles & catsup
I can't stand mayo on a burger, and BK onions are just nasty, plus there's the whole onion breath problem afterwards.
We as a family have stopped ordering from Pudgie's Chicken (bought by Arthur Treacher's), because they had a 90% failure rate on "all dark meat", and once took two hours to make our order. When they finally filled the order after 2 hours, they gave us all white meat. We never ordered from them again.
McDonald's will screw up "plain" about 25% of the time, and that's for walk-in orders. Doesn't matter which McDonald's, the failure rate is consistent.
The Wendy's we go to has about a 20% failure rate on custom orders, most of which occurs prior to 5PM. This is, to the best of my knowledge, due to the fact that the employees staffing the kitchen prior to 5PM do not speak English. I'm not the one who suggested this either; it was originally brought to my attention by one of the English-speaking employees. I had to send back a Jr Bacon Cheeseburger because it was made with mayo. When the cashier picked up the replacement burger, it was made the exact same way. The Spanish-speaking woman standing 4 feet from the register had interpreted "made wrong, don't use mayo" as "meat rancid, make another one the same."
And those are just the ones I can remember off the top of my head. [ 06-18-2002: Message edited by: Ford Prefect ]
Katjya Sylvertongue
Tarissa Treerunnerquote:Please expand this term, "A&W". The only A&W I know of is the soda manufacturer. Perhaps it is something we don't have in this area, or perhaps I simply don't recognize the initials. If there's a fastfood place I should be visiting, I would like to know.
How.... Katjya.... uughhhhhh:
A&W so far has had the best correct order rate so far (and by FAR the best food).
Personally, I can eat the majority of McDonalds food standard, and rarely bother with things I would order custom. But my mother is allergic to a lot of things, so she has to get things like, "Fish sandwich, plain. Only the fish and the bun." Usually when they screw it up, they put toppings on it. Sometimes they screw up entirely and give us the breaded chicken sandwich (with so much pepper that one bite sends my mom's stomach into alert mode). Once, though, they gave us nothing but a bun. That was almost worth the three dollars it cost us just for the irony.
quote:
Ford Prefect got all f'ed up on Angel Dust and wrote:
This is why you should never use the drive-thru for custom orders. I haven't been through one in roughly 5 years. My mother always gets "plain", I sometimes custom order, and every fastfood chain we've done business with has a 50%-90% error rate with drive-thru orders....
McDonald's will screw up "plain" about 25% of the time, and that's for walk-in orders. Doesn't matter which McDonald's, the failure rate is consistent.
I don't know where you pulled those fake numbers from, but we screw up maybe ten orders on my eight hour shift. And that's on a bad day. And considering my store makes just under 5K on a "normal" day, three of that coming from my normal shift, that's no where near "90% of all orders". 
And, for the record, the screw up in question was the guys fault. But I can't just tell him that. He wanted a "plain" cheeseburger with just cheese on it. So he ordered, "A cheeseburger with no catsup, onion or pickle." And got a cheeseburger with mustard and cheese.
Very rarely, again at my store at least; your mileage may vary, is the screw up actually the stores fault. But we can't say that so we abase ourselves in front of the idiots who have no idea what it is they actually want.
Most of them aren't really idiots. I'd be willing to bet all of you have done the same things, you just don't realize it because the store isn't allowed to tell you it was your fault, so they tell you "I'm sorry about that" a whole lot and you walk away thinking they screwed up.
But that's really mostly just our store. Our store is so good it's being used to train all the Store Managers and Assistant Managers, and they even have district meetings for the Store Managers at it.
The McHell near my house has had a semi-bad rep. If I go in and I beat it into the person's head, it's usually correct. If I go through DT, it's anybody's guess. Pulled up once and ordered (3) 2 Cheese Burger combos and 6 Double Cheese burgers. Get home to find out that I've got 9 Cheese Burgers. I should have 6 Cheese and 6 Double Cheese.
The McHell near work I haven't been to in forever, but they've never been too bad (occasionally forgetting I said no pickle, nothing major)
The McHell near my bank (that I hit every payday) has had 0 fuckups so far. I've been through DT and walked in. Every time the order has been perfect, but occasionally their time sucks (didn't drop enough fries or didn't have enough ButtNuggets)
The Wendy's near the office has had a very low failure rate. Occasionally they'll miss something, but not often.
The Wendy's near the house is the same way, but they ALWAYS have so non-english speaking fucker on DT and I ALWAYS have to repeat myself 4 times.
My Uncle went to a Taco Bell in Utah once.
The entire staff was of spanish decent. Spoke spanish, very little english, etc.
Anyway, they walk in, and order 2 combos. While waiting at the counter for their order to come up, TEN orders by other spanish people were filled before they got their drink cups.
When they inquired as to the status of their order (Since it'd been almost 45 minutes since they had ordered), the server went into the back and angrily conversed in spanish with his co-workers.
Another 15 minutes passed, and their order was served.
When they sat down, they noticed that the food had been spit in.
They took it to the manager of the store, and he blew 'em off.
Soooo, they took it to HQ, explained the entire incident (Heavily noting that they were the only white couple in the entire store), and have henceforth gotten a FREE meal at that taco bell for as long as that store is in buisness.
So! If you happen to stop by Toole, Utah's Taco Bell, mention you're a "Soderberg", and you get a free meal.
Edit: Added some werds. [ 06-18-2002: Message edited by: Delphi Aegis ]
