I don't care how many times you ask, sir, I DO NOT HAVE SETTINGS FOR ANY OTHER SERVER BESIDES OURS. If you're not using OUR MAIL SERVERS then I can NOT help you!
I spent 20 minutes and this guy would NOT LEAVE ME ALONE!
Would you take your ford car to toyota to get fixed? Would you take a Sony TV to Toshiba to get fixed? WHY DO PEOPLE THINK THEY CAN GET SUPPORT FROM US IF THEY DON'T EVEN USE OUR PRODUCTS??
Sorry. I'm venting. Very aggravating call just now. Usually these calls aren't that bad. Call the other company.
But this man INSISTED because we do tech support, we must know how to help him, even if he wasn't trying to use our systems. Even after being told 15 times, he insisted that we would! [ 05-26-2002: Message edited by: Khyron ]
Seems customer service/tech support is wearing you down.
So for now I deal with the idjits.
Maybe consider going to the ATC or Salt Lake Community College at least part time to get the knowledge and paper that says you know what you're doing in NetAdmin.
Can use student loans and grants maybe.
I worked customer service/tech support until I wore so thin I had to leave. That's why I'm back in school myself.
Either way whatever you choose, good luck.
EDIT: left words out yet again. I r dum sometimes. [ 05-26-2002: Message edited by: ImNotTrent ]
But I stay at my job because A) It's free ISP service, B) They'll pay for my testing, and C) Once I DO become certified, they'll give me a position as a net admin 
quote:
Everyone wondered WTF when Khyron wrote:
I'm working on my MCSE and Net+ certifications right now, actuallyBut I stay at my job because A) It's free ISP service, B) They'll pay for my testing, and C) Once I DO become certified, they'll give me a position as a net admin
So stop complaining to us, and ride it out.
this guy is probably the same kind of guy that drops off his hollywood video tapes at blockbuster
Most customers (90% of them) are great. Fix the problem, cheerful, happy, etc.
But it's that 10% that drags you down.
The stupid assholes that bitch and complain over the smallest, or most inane, things. YES, YOU BROKE THE RULES, DO NOT SCREAM AND SWEAR AT ME FOR SOMETHING YOU DID!
The people that require being told FOUR TIMES to do anything. "Click on start." "Click on start you said?" "Yes." "Okay, I'm going to click on start." "Fine." "I am clicking on start now." "Wonderful." "Okay, I clicked on start." <- Repeat for all 500 troubleshooting steps.
And the people like the one above. Who call in, won't listen, and insist we help them.
Sigh.
It's just the dealing with people part that's tough for me. Or at least, dealing with stupid people.
I mean I can't get through the week with out some mother coming up to me and asking me, "How often do you clean your ball pits?"
Granted that is a good question, and I do answer it happily. It's when they get into the "I've read in an artical" That is when I grind my teeth... "that there was a ball pit at McDonalds that had hypodermic needles filled with <incert heroin, blood with aids, peanutbutter...here>, and dirty diapers..." you get the idea.
Or the "Do you let sick kids come in?" Or even parents who bitch that i'm not paying attension to the 3 children who are there with their *PARENTS* (meaning, they're parents are responcible for their behaviours, not me) while I'm on the phone (with a customer... that believe it or not *is* part of my job, to deal with customers on the phone...)
dealing with people has made me bitter =P
Have fun and unleash all your anger. I'm sure it can make you feel better.
quote:
Khyron had this to say about Pirotess:
WHY THE HELL WOULD YOU CALL US UP FOR HELP WITH ANOTHER COMPANY'S SERVERS? IT'S UNTHINKABLY STUPID!
I had a couple in Sam's Club the other day who were positively infuriated that we didn't accept the K-Mart credit card.
Sam's club. K-Mart credit card. And they were all shocked and shaken that we didn't accept it.
....
right...
quote:
A sleep deprived Khyron stammered:
BTW, when I mean 'it's not the job'... I mean, I don't mind fixing stuff, or helping people fix stuff. I actually really LOVE doing that sort of thingIt's just the dealing with people part that's tough for me. Or at least, dealing with stupid people.
I feel your pain... 'cept the people I deal with are 1)drunk 2)spoiling for a fight or 3)combination of 1 and 2 
