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Author
Topic: Help me out guys, A Forum Poster's Dream Assignment
Lashanna
noob
posted 04-17-2002 06:08:02 AM
Here’s the situation, guys. I have just been given an assignment. I am supposed to write a formal, legally sound, complaint to a company. It has to be a real problem, and a real company. The letters for the class will be sent out. The problem here is, I cannot think of an organization or a problem. I was thinking perhaps some of those groups trying to push some of those insane computer restriction bills or something along those lines, but I can’t remember where to find the information on those things or the specific names of those bills or organizations… So help me out guys, please?

In other words, I need to find someone to flame, officially and reasonably.

Dad's going to kill you. Really. He is.
Falaanla Marr
I AM HOT CHIX
posted 04-17-2002 06:09:25 AM
I can tell you now there will be suggestions to flame:

Verant
Mythic
Microsoft
Nintendo

I know it. Im not suggesting them, just callin it now.

Squire Twitch
Pancake
posted 04-17-2002 06:17:56 AM
Ever had a bill collector ask for you by your first name only.. Like "Hi there, is (myrealname) awake yet? He told me to call early."

Or the fuckers who will sit there, and talk to your wife, ask how she's doing, then bullshit a couple minutes, before asking to talk to me.. THEN hit me with the "We need your money" bullshit.

I got one of these calls this morning. He talked to my mother for a minute, then asked to speak to me, pretending he was my fucking BOSS. Then, he tells me I'm behind on my bill.. (This is because the company sucks, and has different databases for bills paid, and bills unpaid, and people who should be harassed) I PAID my bill the other day. I tell him this. He says I need to pay again anyway. He asks if he can set up a direct withdrawl from my checking account.

I said "The FUCK are you smoking, Bozo?"

He HE asks me if theres another commitment I can make, like a post-dated check over the phone..

Which he had JUST asked me to do.

"What do you think I am, Bozo? Stupid?"

So he asks if theres another commitment I cna make, like giving him my credit card number. So I insult him once more, and call him a Bozo again. Blah, blah, blah..

Anyway, Bill collectors should be forced to tell you who they are when they call, and not pull this "I'm pretending to be somebody he wants to talk to" shit.

And QUIT FUCKING CALLING ME BY MY FIRST NAME LIKE YOU KNOW ME!!!

THey address me common, and wont tell me thier real name, or thier first name.. what the fuck is THAT shit about?

GODDAMIT!


Sorry for the rant/hijack Lash.. you can beat me for it later.

My parents just came back from a planet where the dominant lifeform had no bilateral symmetry, and all I got was this stupid F-Shirt
Lashanna
noob
posted 04-17-2002 06:20:47 AM
Yeah, Fal, those are the companies I expected as well, . I’m thinking of things like lobbying groups or special interest groups more than corporations, because I feel I can gripe about them and attack their issues better. I don’t have a real complaint with Microsoft that I can make into a legitimate complaint, I don’t have a real problem with Verant (“OMG, u nerfed me” isn’t a legitimate complaint, ) that I can think of, etc. etc.
Dad's going to kill you. Really. He is.
Lashanna
noob
posted 04-17-2002 06:24:15 AM
quote:
ACES! Another post by Talorynn:
Sorry for the rant/hijack Lash.. you can beat me for it later.

You'd like that, wouldn't you?

Dad's going to kill you. Really. He is.
Squire Twitch
Pancake
posted 04-17-2002 07:10:54 AM
quote:
Lashanna spewed forth this undeniable truth:
You'd like that, wouldn't you?

Umm...

not if you told me not to?

(I think the random quote thingy has some kinda ESP thing going.. WTF?)

[ 04-17-2002: Message edited by: Talorynn ]

My parents just came back from a planet where the dominant lifeform had no bilateral symmetry, and all I got was this stupid F-Shirt
Black
The Outlaw Torn
posted 04-17-2002 07:33:40 AM
quote:
Lashanna impressed everyone with:
You'd like that, wouldn't you?
I would.

Where's the line?

I'd complain to Verant.



Time was never on my side.
So on I wait my whole lifetime.

Rolin
Pancake
posted 04-17-2002 07:35:09 AM
Talorynn:

There are federal laws governing the business practices of collection agencies. For example, they aren't allowed to give you false information about the organization they work for, or why they are calling. They are, however, allowed to withhold certain information. In some cases it's even required. For example, a bill collector may call for you, but your mother answers. The collector will say, "Hi, I'm calling for John about a personal business matter." If asked who they are, they can use an abbreviation of the company's name, or simply insist that they must speak to you. They do this because they're not allowed to let anyone else know that you owe money, unless that person is financially responsible for you (and they have to KNOW the person is financially responsible for you).

Once they get you on the line, and confirm that you're the person they're trying to reach ("Are you John Keegan? Can you tell me the last four digits of your social?"), they will generally open up a bit more on the matter. They'll tell you the full company name, and the name of the credit card company or other loan facility that they're calling "on behalf of".

If you already paid your bill in full, they are supposed to note this, and set the system to call you back after two business days. This gives your payment time to clear. However, if your payment doesn't clear in that time, they are likely to believe that your payment was not received (maybe lost in the mail, or perhaps the bank will not acknowledge it because the collection facility now handles the account), and ask you to make arrangements through their company.

They're not supposed to offer the same option multiple times, especially not pretending that it's several methods of payment. However, they are allowed to explain it to you, because many people have no idea what a "direct check" is, or how it works.

How do I know all this? I'm sitting here watching about 10 people making these calls, for a credit card company that has gone bankrupt and will be merged into another bank by the FDIC before the end of this year.

Rollin' rollin' rollin'
keep them doggies rollin'
boy my ass is swolen, rawhide!

The universe is obsolete.
Palador ChibiDragon
Dismembered
posted 04-17-2002 07:43:59 AM
quote:
Lashanna was naked while typing this:
I’m thinking of things like lobbying groups or special interest groups more than corporations, because I feel I can gripe about them and attack their issues better.

P.E.T.A.

[Edit]: A quick search found a good place to start with them.
http://www.consumerfreedom.com/headline_detail.cfm?HEADLINE_ID=1386

[ 04-17-2002: Message edited by: Palador ChibiDragon ]

I believe in the existance of magic, not because I have seen proof of its existance, but because I refuse to live in a world where it does not exist.
Super Kagrama
ROFLELFOLOL!!!11!1 YUO CAN'T RAED MY POSTSSE!@!11
posted 04-17-2002 08:19:04 AM
quote:
A sleep deprived Palador ChibiDragon stammered:
P.E.T.A.

I agree wholeheartedly.

i shoueld joeg threw the foreast moer offeand!!11
Pesco
Is a copyright of Peachis. Don't underestimate his pants, either.
posted 04-17-2002 08:26:21 AM
Yes.. I agree with P.E.T.A. as well...

But what ever you do... dont try to get rid of the "I'd rather go naked then wear fur" ads

Tier the Genius™
Dark Elf Pimp
posted 04-17-2002 08:38:13 AM
P.E.T.A sounds good, even though nothing would budge them from their high-placed self-righteousness.
Il Buono
You see, in this world there's two kinds of people, my friend.
posted 04-17-2002 08:39:27 AM
...write a complaint to a company? What are you, in fifth grade?
"Those with loaded guns, and those who dig. You dig."
Zarconeth
Pancake
posted 04-17-2002 08:41:23 AM
If you are looking for information specific to the insane restrictions being made made and proposed against free speech on the Internet, I'd suggest looking to the people who are forming the American Open Technology Consortium and GeekPAC. Their proposal/position statement can be found at http://www.thelinuxshow.com/otc.htm. In addition, one of the founding members, Doc Searls, has some good background information (with tons of links... it's his blog) at http://doc.weblogs.com/2002/04/12#joinLoosely. Hope that helps.

[ 04-17-2002: Message edited by: Zarconeth ]

Life is like a mop. Sometimes life gets full of dirt and crud and hairballs and things and you gotta clean it out. You gotta stick it in here and rinse it off and start all over again. And sometimes life sticks to the floor so much that a mop, a mop, it's not good enough. You gotta get down there with like a toothbrush, you know, and you gotta really scrub 'cause you gotta get it off! But if that doesn't work, you can't give up! You gotta stand right up! You gotta run to a window and say, "These floors are dirty as hell, and I'm not gonna take it any more!"
Steven Steve
posted 04-17-2002 08:44:29 AM
haha yeah send it to verant
"Absolutely NOTHING [will stop me from buying Diablo III]. I will buy it regardless of what they do."
- Grawbad, Battle.net forums

"Don't want to sound like a fanboy, but I am with you. I'll buy it for sure, it's just a matter of for how long I will be playing it..."
- Silvast, Battle.net forums

Maelarr
Pancake
posted 04-17-2002 08:48:28 AM
Complain to Verant about the bad CS. You dont have to go "you nerfed me, die plz k thx". Tell them about bad experiences you have had with GM's/guides. If you dont have enough to fill the letter, I got a million. Ask the boards, We've got plenty of GM horror stories. Address the issue of how they always believe that the customer is always lieing/wrong.

All Empires Fall, You just have to know where to push- Me
Cleric Rogue Sigpic
Falaanla Marr
I AM HOT CHIX
posted 04-17-2002 08:51:30 AM
quote:
Siliddar wrote this then went back to looking for porn:
Complain to Verant about the bad CS. You dont have to go "you nerfed me, die plz k thx". Tell them about bad experiences you have had with GM's/guides. If you dont have enough to fill the letter, I got a million. Ask the boards, We've got plenty of GM horror stories. Address the issue of how they always believe that the customer is always lieing/wrong.


Can I complain about the jackasses from the POV of a former guide?

You know WHY guides feel like that? If they dont, they get in trouble. Thats why GMs are like that, too. For every honest player out there, there are likely 2 trying to scam the system.

Its nothing against the players. Its to be safe.

And players treat guides and GMs like pure shit. Then they complain when the guides arent happy go lucky people.

fal

Maradon!
posted 04-17-2002 08:56:57 AM
quote:
Talorynn stopped staring at Deedlit long enough to write:
And QUIT FUCKING CALLING ME BY MY FIRST NAME LIKE YOU KNOW ME!!!

In the guy's defense, they force you to do that.

I know they force you to do that because they force me to do that when I address customers, and I adamantly refuse to

They'll say "You have to use the customer's first name!"

and I'll say "But I don't know the customer..."

and they'll say "That's the point, you're supposed to make it seem like you know them!"

and I'll say "But I don't know them. How is being presumptuous going to convince them otherwise?"

and they'll say "Do you value your employment here?"

Tier the Genius™
Dark Elf Pimp
posted 04-17-2002 10:08:03 AM
quote:
This insanity brought to you by Siliddar:
Complain to Verant about the bad CS. You dont have to go "you nerfed me, die plz k thx". Tell them about bad experiences you have had with GM's/guides. If you dont have enough to fill the letter, I got a million. Ask the boards, We've got plenty of GM horror stories. Address the issue of how they always believe that the customer is always lieing/wrong.

Say what you will, but VI has some of the best customer service out there. At least you get an answer, instead of automated directions to FAQs.

EA and Black & White, anyone?

/dev/null
Pancake
posted 04-17-2002 10:12:02 AM
VI prefers blatant lies, indirect lies and 5th hand information (more lies) to honest CS.

I'd rather have an "I don't know" than a load of shit.

Beep. Beep. Beep... Ohh... I think my porridge is done.
My fellow Americans, as you know, my foreign policy can be summed up in five words: "Iludium-236 Explosive Space Modulator."
When it comes down to it, searching the web without Google is like straining sewage with your teeth.
Bloodsage
Heart Attack
posted 04-17-2002 11:03:12 AM
How can your class require you to invent a problem and send a complaint letter to a company?

What does "legally sound" mean in context of your assignment--last I checked, unhappiness was the sole requirement to write a complaint letter.

To reign is worth ambition, though in Hell:
Better to reign in Hell than serve in Heaven.

--Satan, quoted by John Milton

Lashanna
noob
posted 04-17-2002 11:07:32 AM
quote:
This one time, at Bloodsage camp:
How can your class require you to invent a problem and send a complaint letter to a company?

What does "legally sound" mean in context of your assignment--last I checked, unhappiness was the sole requirement to write a complaint letter.


Legally sound as in, it's not some drivel about I hurt myself with coffee or outrageous... Also, we're not "inventing" problems truly, just finding them,

Also, Dem, there's more to the assignment than that. The letter, the response (hopefully) to the letter, and essays...etc...

Dad's going to kill you. Really. He is.
Il Buono
You see, in this world there's two kinds of people, my friend.
posted 04-17-2002 11:13:45 AM
quote:
From the book of Lashanna, chapter 3, verse 16:
Also, Dem, there's more to the assignment than that. The letter, the response (hopefully) to the letter, and essays...etc...

I figured as much. Was just poking fun.

"Those with loaded guns, and those who dig. You dig."
Bloodsage
Heart Attack
posted 04-17-2002 11:18:28 AM
Still seems kind of odd that you'll be writing a letter saying, "While I have no personal beef with your company or service, I have hearsay to the effect that you're screwing up, and have thus taken it upon myself to write a letter complaining about someone else's problem. . . ."

/shrug

Sounds a lot like school-sponsored activism, and that doesn't thrill me.

To reign is worth ambition, though in Hell:
Better to reign in Hell than serve in Heaven.

--Satan, quoted by John Milton

Black
The Outlaw Torn
posted 04-17-2002 11:43:46 AM
<-- Still in line.


Time was never on my side.
So on I wait my whole lifetime.

Lenlalron Flameblaster
posted 04-17-2002 11:46:09 AM
quote:
Bloodsage wrote this then went back to looking for porn:
Still seems kind of odd that you'll be writing a letter saying, "While I have no personal beef with your company or service, I have hearsay to the effect that you're screwing up, and have thus taken it upon myself to write a letter complaining about someone else's problem. . . ."

/shrug

Sounds a lot like school-sponsored activism, and that doesn't thrill me.



I'm going to write a letter to YOU. Graaah

Grammar is your enemy! - While being able to understand someone's sentences might seem like a good idea for a proper essay, complaining on a forum scarcely leaves time for such trivialities. Write fast! You're angry, grrr! Make that show, and forget about things like capital letters, punctuation, and verbs.
Bloodsage
Heart Attack
posted 04-17-2002 11:50:11 AM
You can't begin to imagine the bowel-tingling--ooh!--fear your threat inspires. My id has grabbed my superego as hostage/shield, and is demanding a million dollars, a fully-fueled Gulfstream jet, and visa to Lithuania. I cower in abject apathy.
To reign is worth ambition, though in Hell:
Better to reign in Hell than serve in Heaven.

--Satan, quoted by John Milton

Black
The Outlaw Torn
posted 04-17-2002 11:51:11 AM
Yeah! Raaawr! Send Bloodsage letters! GRAGH.


Time was never on my side.
So on I wait my whole lifetime.

Lenlalron Flameblaster
posted 04-17-2002 11:59:31 AM
quote:
This one time, at Bloodsage camp:
You can't begin to imagine the bowel-tingling--ooh!--fear your threat inspires. My id has grabbed my superego as hostage/shield, and is demanding a million dollars, a fully-fueled Gulfstream jet, and visa to Lithuania. I cower in abject apathy.

"Dear Bloodsage-
It has come to my attention that you are too smart. This board has a maximum intellegence requirement, and you surpassed it. Speaking of such abstract terms confuse some of the younger members (OOC: I haven't read Freud, sorry. :P), including those in high school. You are causing such people as Black Mage to be hurt by your sharp words. I think that you should stupidize, or we will fine you.

Signed,
Lenlalron S. Flameblaster."

[ 04-17-2002: Message edited by: Lenlalron ]

Grammar is your enemy! - While being able to understand someone's sentences might seem like a good idea for a proper essay, complaining on a forum scarcely leaves time for such trivialities. Write fast! You're angry, grrr! Make that show, and forget about things like capital letters, punctuation, and verbs.
Black
The Outlaw Torn
posted 04-17-2002 12:10:54 PM
quote:
I would send this in reply to that:
Dear Mr.Sage,
Pay no attention to that fool, Lenlalron. He knows not of what he speaks, and he needs his shots.
-- Mr. Mage



Time was never on my side.
So on I wait my whole lifetime.

Lenlalron Flameblaster
posted 04-17-2002 12:14:42 PM
quote:
Black Mage has problems. Scary problems:
Dear Mr. Mage:
You suck. I hope a pox hits you. I hope that you get swallowed up in a pit of fire. I will dance on your early grave. And steal your stereo.

With love,
Lenlalron.

[ 04-17-2002: Message edited by: Lenlalron ]

Grammar is your enemy! - While being able to understand someone's sentences might seem like a good idea for a proper essay, complaining on a forum scarcely leaves time for such trivialities. Write fast! You're angry, grrr! Make that show, and forget about things like capital letters, punctuation, and verbs.
Black
The Outlaw Torn
posted 04-17-2002 12:16:02 PM
quote:
Haha.
UBB > Lenny


Time was never on my side.
So on I wait my whole lifetime.

Lenlalron Flameblaster
posted 04-17-2002 12:17:16 PM
quote:
The logic train ran off the tracks when Black Mage said:
Haha.
UBB > Lenny

Random Quote generator > You

Grammar is your enemy! - While being able to understand someone's sentences might seem like a good idea for a proper essay, complaining on a forum scarcely leaves time for such trivialities. Write fast! You're angry, grrr! Make that show, and forget about things like capital letters, punctuation, and verbs.
Black
The Outlaw Torn
posted 04-17-2002 12:17:42 PM
quote:
Lenlalron spewed forth this undeniable truth:
Random Quote generator > You
Shit. You're right.


Time was never on my side.
So on I wait my whole lifetime.

Lenlalron Flameblaster
posted 04-17-2002 12:21:36 PM
quote:
This one time, at Black Mage camp:
Shit. You're right.


This one wasn't random. I just like that quote header. :P

edit: English skill at -100!

[ 04-17-2002: Message edited by: Lenlalron ]

Grammar is your enemy! - While being able to understand someone's sentences might seem like a good idea for a proper essay, complaining on a forum scarcely leaves time for such trivialities. Write fast! You're angry, grrr! Make that show, and forget about things like capital letters, punctuation, and verbs.
Black
The Outlaw Torn
posted 04-17-2002 12:23:19 PM
quote:
So quoth Lenlalron:

That wasn't random. I just like that quote header. :P

Well...

Um...

ur mom si lame~~~~~



Time was never on my side.
So on I wait my whole lifetime.

Lenlalron Flameblaster
posted 04-17-2002 12:25:22 PM
quote:
Black Mage had this to say about (_|_):
[QUOTE]So quoth Lenlalron:
[qb]
That wasn't random. I just like that quote header. :P

Well...

Um...

ur mom si lame~~~~~[/QB][/QUOTE]

Your mother is fat!

Grammar is your enemy! - While being able to understand someone's sentences might seem like a good idea for a proper essay, complaining on a forum scarcely leaves time for such trivialities. Write fast! You're angry, grrr! Make that show, and forget about things like capital letters, punctuation, and verbs.
Black
The Outlaw Torn
posted 04-17-2002 01:07:05 PM
quote:
Lenlalron got all f'ed up on Angel Dust and wrote:
Your mother is fat!



Time was never on my side.
So on I wait my whole lifetime.

KaLourin
Illanae's Stooge!
posted 04-17-2002 01:14:22 PM
Tal, had to deal with a call like that the other day looking for my step father.

"Hi, is Eric there?"
"Not at the moment, who's calling?"
"BJ"
<<step father doesnt know anybody named BJ>>
"BJ.. from?
<<brief pause>>
"Capitol One Credit"
<<thought so>>
"I don't know when he'll be in, but I'll leave him a message"


meh

Dont make me slap you so hard your bucket spins around, and around,and stops sideways,thus confusing you, and making you run about London wearing your bucket, a g-string, and carrying a stick,smacking the ground while yelling "MAGICALLY DELICIOUS! MAGICALLY FUCKING DELICIOUS!"- {Tal} to Mortious
Hebrew 9:3- 'And the Lord said unto me, "Dude, there isn't a K in covenant."' - Snoota

This beer drops trou and fucks your mouth with pure hoppy goodness. - Karnaj
Falaanla Marr
I AM HOT CHIX
posted 04-17-2002 01:28:17 PM
I get those kind of calls for my grandparents all the time.

I have a policy. If they cant pronounce their last name right, they dont get to talk to em. Hell, they NEVER get to talk to em anyway. My grandma just p and hangs up on telemarketers. I do too when they call for them, or tell them my grandma isnt home or something. Its funny.

All times are US/Eastern
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