Need to know what memory is in your Sony PC? $19.95.
"General information questions"? $19.95.
And to elaborate on the market date... Sony PCs have a "market date" listed in our specs. We think it's the day the product is released. If a customer calls in and the unit is more than a year from the market date, even if they purchased it new two months ago, it is considered out of warranty, and you must give a credit card number to proceed further.
If you fax in your bill of sale that shows you are inside the warranty - you MIGHT get a credit. We cannot promise the customer they will get a credit even if they prove it is within warranty.
I can't believe this is legal. The customers think it isn't.
I'm a Sony Whore.
Love the products; but if that's the new warranty policy... There's some bad business goin on. I think it's time to make a "complaint". 
oh by the way it'll cost them 19.95 for the first minute and 29.95 for each 30 seconds thereafter
Humor disclaimer
quote:
Razor stopped staring at Deedlit long enough to write:
*ponders marching the mile and a half to the HQ and demanding answers*Love the products; but if that's the new warranty policy... There's some bad business goin on. I think it's time to make a "complaint".
oh by the way it'll cost them 19.95 for the first minute and 29.95 for each 30 seconds thereafter
Humor disclaimer
Hey, we watched your documentary "Roger and Me" in English today.
What did the thing with asking how much the wife's chest weighs have to do with anything?
Disclaimer: I'm just kidding, I love all living things.
The fastest draw in the Crest.
"The Internet is MY critical thinking course." -Maradon
"Gambling for the husband, an abortion for the wife and fireworks for the kids they chose to keep? Fuck you, Disneyland. The Pine Ridge Indian Reservation is the happiest place on Earth." -JooJooFlop
quote:
Gunslinger Moogle had this to say about Cuba:
Hey, we watched your documentary "Roger and Me" in English today.What did the thing with asking how much the wife's chest weighs have to do with anything?
I found the rabbit lady to be far too funny.
And on topic. Praise the lord my Sony shit doesn't break at all and I don't have one of their PCs.
Nothing in the constitution obliges a company to provide support for their own products. Most do, but only in an effort to attract more business than the competition.
It is by caffeine alone I set my mind in motion. It is by the beans of Java the thoughts aquire speed, the teeth acquire stains, the stains become a warning. It is by caffeine alone I set my mind in motion.
quote:
Maradon! had this to say about Cuba:
Why wouldn't it be legal?Nothing in the constitution obliges a company to provide support for their own products. Most do, but only in an effort to attract more business than the competition.
Yeah, perhaps not illegal, but it seems silly for a company as large as Sony to do that. I'm sure for many people, customer support makes a difference in sales.
Sounds like sony is trying a similar trick.
quote:
Maradon! had this to say about John Romero:
Why wouldn't it be legal?Nothing in the constitution obliges a company to provide support for their own products. Most do, but only in an effort to attract more business than the competition.
Because the contract says warranty and unless the fine print is very specific about that, Sony are reneging on that contract.
SavageCheesecake fucked around with this message on 05-22-2004 at 04:44 AM.
quote:
Over the mountain, in between the ups and downs, I ran into Pvednes who doth quote:
Because the contract says warranty and unless the fine print is very specific about that, Sony are reneging on that contract.
A warranty does not imply phone-in tech support in any way.
Phone-in tech support is extremely expensive and the bigger the company the more disproportionately expensive it gets. Microsoft doesn't even provide free phone-in tech support.
But if I ever paid 20 bucks to talk to a representative, I would keep them on the phone for at least 4 hours.
