We just found out today that all of our jobs are flying first-class to Mumbai. They'll be shutting my building down mid-August, just so we can deal with the summer "travel rush" (lol gas prices, nobody's renting a fucking car.) before we let people named "Shelly" and "Raymond" and "Janet" (pronounced with appropriate accents) take over for us.
Time to start lookin' for a new gig. 
Mooj fucked around with this message on 05-28-2008 at 02:22 AM.
quote:Call center taking reservations, perhaps?
Structural Maradon!ity is failing, captain!
How exactly are they outsourcing car rental?
A lot of call centers are being outsourced from the U.S. to places where the people don't speak English. In this case, they'd never even know whether the business they lose is due to gas price hikes or phone jockeys who can't take an accurate reservation.
quote:
`Doc had this to say about Reading Rainbow:
Call center taking reservations, perhaps?A lot of call centers are being outsourced from the U.S. to places where the people don't speak English. In this case, they'd never even know whether the business they lose is due to gas price hikes or phone jockeys who can't take an accurate reservation.
QFT.
quote:
The propaganda machine of Mortious's junta released this statement:
I'm tired of getting put through to Indian call centers.
Corporate customers are the only customers who get American call centers, generally speaking.
Or, perhaps they just get the call centers where the people have mastered a flat American dialect.
Under capitalism, man exploits man. Under communism, it's just the opposite. - John Kenneth Galbraith
quote:That's not guaranteed either.
See, your Karnaj means your hair. So technically it's true.
Corporate customers are the only customers who get American call centers, generally speaking.Or, perhaps they just get the call centers where the people have mastered a flat American dialect.
My employer has a piece of hardware that cost roughly half a million dollars. Support calls cost $3k plus $600/hour unless you have a $1500/month support contract. Their first tier call center is in India, and anything they can solve, we can solve on our own (though we can only do it because we have passwords that we're not supposed to have). The second tier call center is in Montreal, and the people there are at least reasonably competent.
A friend of mine works in IT for a major corporation's head office in Manhattan (NYC proper). They have a support contract with HP for some high-end hardware. Whenever he calls, they send him to a call center located somewhere in Central America (I forget where), and the phone jockeys struggle to communicate in English. (While my friend does speak fluent Spanish, he makes a point of speaking only English while calling the English support line.)
America's on it's way to international management. All the low-level corporate jobs are going to the cheaper nations.
Smith, Hobbes and Locke are not your friend.
In short: We aren't going to say we're going to lay everybody off, but you might start looking for a job JUST IN CASE.
lol@ERAC
I might buy it specifically because they fired you.
quote:
Maradon! stopped staring at Deedlit long enough to write:
I might buy a car from an ERAC used car lot.I might buy it specifically because they fired you.
If you do it soon, I can get you money off of it by saying you're my cousin.
quote:
Jajahoteping:
They need English speaking supervisors and managers over there to train them. Put in for a transfer.
Bonus: Child prostitutes
quote:
That damn dirty Maradon! rudely interrupted me to say;
Bonus: Child prostitutes
Resume sent
Went through the same kind of review at Alltel, but luckily, they decided to keep us onshore, but just add extra staff off shore for off hours work. Still scared the heck out of us while the reviews were going on.
Now, we just got bought out by Verizon, so who knows how safe our jobs are.
